Contact Us
Customer Assistance CenterIf you have questions or need assistance, we're here to help.
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Concierge
Contact a Genesis Concierge agent for a personal shopping experience.
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Message Us
Reach out to Genesis via our contact form.
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Call Us
Monday-Friday 5:00am - 5:00pm PST
Saturday 6:30am - 3:00pm PST
Sunday Closed
(844)-340-9741
24/7 Roadside assistance:
(844) 340-9742
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Find a retailer
Question about a Genesis vehicle, or about buying or leasing a Genesis.
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Safety recalls
Look up safety recalls and service campaigns by VIN.
OWNER ASSISTANCE
For assistance with the following, you’ll be taken to the Genesis Owner site.
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Update case
Update an existing case on the Genesis Owner site.
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Campaign reimbursement
Submit a claim for repairs performed on your vehicle.
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Update ownership
Update the ownership details of your Genesis vehicle.
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Privacy information
You can submit a request to access, delete or opt out of the sale of your personal information under applicable law. You can also review our Privacy Policy information.